Terms of service

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.

In order to contract with Zidar Kid you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Zidar Kid retains the right to refuse any request made by you, and Zidar Kid reserves the right to close your Zidar Kid account at its sole discretion. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Zidar Kid or may in some cases be a third party. Where a contract is made with a third party Zidar Kid is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. Please be aware that some of the goods sold through our Websites may not be suitable for children under 18 years of age, so please take extra care when purchasing goods as gifts, for under 18's.

a. Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved us and we have debited your credit or debit card.

b. Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly where applicable and included in the 'Total Cost'.
The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

c. Payment

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

d. Refunds

Exercising your right to change your mind (Consumer Contracts Regulations 2013).

For most products bought online you have a legal right to change your mind within 14 days and receive a full refund for the products (subject to the paragraph below Deductions from refunds if you are exercising your right to change your mind). We offer a period of 365 days after the day you (or someone you nominate) receive the items in which you are permitted to return the items to us and receive a full refund. It is free to return any items to Zidar Kid if you use a pre-approved method as set out in our Delivery and Returns Policy. You have further legal rights to end the contract which are set out in more detail below.

When you don't have the right to change your mind.

You do not have a right to change your mind in respect of products which are personalised or which are sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.

Your Rights to End the Contract.

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a) if what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see paragraph 'Summary of your Legal Rights' below; or

(b) if you want to end the contract because of something we have done or have told you we are going to do, see paragraph 'Ending the contract because of something we have done or are going to do' below.

Ending the contract because of something we have done or are going to do.

If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see b. Pricing and Availability under Terms of Sale above);

(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed (see b. Pricing and Availability under Terms of Sale above);

(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 2 weeks; or

(e) you have a legal right to end the contract because of something we have done wrong.

How to end the contract with us

Tell us if you want to end the contract. To end the contract with us, please let us know by doing one of the following:

Email. Email us at hello@Zidar Kid.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
By post. Write to us at Zidar Kid, 7 Bell Yard, London, WC2A 2JR, including details of what you bought, when you ordered or received it and your name and address.

Your obligation to return rejected products.

If you wish to exercise your legal rights to reject products or you wish to return the products within the 365-day period, you must post the products back to us. When returning products to us you will need to use the relevant return label available to be printed on our Delivery and Returns page. If you do not use one of the pre-paid services described on Zidar Kid's Delivery and Returns page, then you will be responsible for the cost to return the products.

If you feel the goods are not suitable for posting, please contact our customer service team by emailing: hello@Zidar Kid.co.uk or writing to: Zidar Kid, 7 Bell Yard, London, WC2A 2JR, UK to discuss collection options. You must make the goods available to us for collection from you if we agree to collect the goods. You will be responsible for the cost of collection but we will only charge you the direct cost to us for collection. We will not charge you for administrative, handling or re-stocking in connection with the return of the goods.

Deductions from refunds if you are exercising your right to change your mind.

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. You are permitted to remove goods from their original packaging for inspection purposes but the goods must be returned to us in their original packaging in order to obtain a full refund. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

How we will refund you.

We will refund you the price you paid for the products by the method you used for payment. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then, if we have not offered to collect goods, your refund will be made within 14 days from the day on which we receive the product back from you. For information about how to return a product to us, see section 'Your obligation to return rejected products'.

Summary of your legal rights.

We are under a legal duty to supply products that are in conformity with the contract. See below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

(a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.

(b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Zidar Kid and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Zidar Kid's liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Zidar Kid and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Zidar Kid.

Indemnity

You agree to indemnify, defend and hold harmless Zidar Kid, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

Zidar Kid shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any questions, complaints or comments. You can contact our customer service team by emailing: hello@zidarkid.co.uk or writing to: Zidar Kid, 7 Bell Yard, London, WC2A 2JR. If your dispute remains unresolved, you may be eligible to use the European Commission's Online Dispute Resolution platform.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Zidar Kid. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Zidar Kid.

Ethical Sourcing Policy

As a reputable and trusted business committed to offering its customers high quality products, Zidar Kid recognizes its obligation to ensure that suppliers are operating ethically.

We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights.

All suppliers are expected to comply with their national employment laws and regulations with particular regard to:

Minimum age of employment
Freely chosen employment
Health and safety
Freedom of association and the right to collective bargaining
No discrimination
No harsh or inhumane treatment
Working hours
Rates of pay
Terms of employment

Zidar Kid will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.

Because of the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as Zidar Kid continues to grow it recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.